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Who we are

Capita Intelligent Communications is a wholly owned subsidiary of Capita Plc delivering integrated multichannel communication and digitisation solutions. We enable our clients to optimise how they engage with their customers in the new online world. This helps drive new digital journeys, improves efficiency, and enhances both customer communications and – ultimately – their own experiences.

Our services range from traditional document management solutions, such as digital mailroom scanning, storage and retrieval services, as well as transactional and critical mailings, through to full digital multichannel solutions.


We implement industry-tailored solutions across a wide range of sectors. The results are significant process improvements and attractive ROI models. Delivering all the key services you need to keep your operations running, we’ll also support you with your digital roadmap, helping to transform your business. In fact, the transformation process is essential for our new clients as well as mature ones, so we seek to ensure you remain leaders in communication within your sector.

Process improvement is our passion. We thrive in helping clients overcome the challenges associated with handling information. Whether that’s reduced call centre activity, shorter lead times on revenue generation, or communicating with customers on their terms, our aim is to put you in control.

Powering your customer engagement