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Data Capture

Data Capture & Digitisation

As the number of files and copies increase, document management becomes overwhelming. Scanning important documents and storing them digitally can give you speedy access to your files.

Capita Intelligent Communications can help you with your digital journey. By automating your internal business processes and introducing solutions that bridge your existing IT infrastructures, we can deliver scalable changes that provide immediate impact without the headache of significant upfront investment.



The benefits include:

  • Data and information is swiftly received and processed
  • You’ll receive a single view of multiple data sources
  • Increases in customer engagement and enhancements to customer experience
  • Interaction from start to finish reflects customers’ preferences and move to digital

We continue to invest in the latest processing and capture technologies to refine our operating practices. This builds upon our experience in handling high variable volumes in a variety of formats such as forms, general correspondence, invoices and payment advices. And we’re used to working across a range of market sectors including finance, banking, central and local government, health, as well as the public and private sectors.

All of our scanning operations are ISO 9001 and ISO 27001 compliant, so we pride ourselves on the security and quality of our service.



Document scanning and imaging can speed up the ability to share, access and process documents. Digitising your paper-based storage systems future proofs your archives, making you more secure, compliant and productive.

At Capita Intelligent Communications we digitise your documents using leading-edge image processing and data extraction technologies. This provides you with secure, quick, user-friendly access to information. This is underpinned by our wide experience in processing essential, often sensitive, documents for clients in regulated environments.

By digitising your documents you can:

  • Improve records traceability and security
  • Improve staff productivity – people can be redeployed into other roles rather than searching for physical documents
  • Reduce costs and free-up space – eliminating the requirement for physical storage, which means less money spent on storing and managing physical documents
  • Readily accessible information – using automated workflows which can be accessed by authorised users anytime

Volume back scanning, day forward scanning and scan-on-demand requirements are all supported to help you transform your business operations.

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Data Capture 2
Data Capture 2

Data capture

We live in an age of instant access to information and Capita Intelligent Communications can help your business deliver this. No more time and resources spent searching, no more customer complaints due to slow response times. Just slicker, quicker ways for your teams to find the information they need to do their jobs better.

By integrating your systems into our wider document management and scanning platform, we can help you quickly extract critical data from incoming correspondence and structured forms.

We use optical character recognition (OCR) technology to analyse data while efficiently digitising your documents. Having access to your customers’ digitised documents can make their experience much better, and improve their perception of your organisation.

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Specialist Services
Specialist Services

Specialist service

Our state-of-the-art scanning services feature highly specialised equipment designed for the preservation and archiving of historical, delicate and rare documents, as well as the conversion of physical microfilm/fiche to electronic documents.

In today’s world film-based storage systems no longer have their place. There is more risk of damage or loss, and they rely on a single-user access and manual management. We can digitise your microfilm/fiches providing you with multi-user access to a complete catalogue and indexed library. Your staff will be free to focus on core activities and your organisation can enjoy the benefits of an improved workflow. In addition, your archive can be included in any existing IT backup and disaster recovery solutions, reducing the risk of loss.

Working with Capita Intelligent Communications you can be assured that your documents will be handled securely and safely. From collection and scanning, through to returning your originals, our methods are specialised, sensitive and safe.

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Professional services

Making the move to a digital organisation isn’t always simple, so you’ll need the right people to guide you along the way. Our teams support you from concept development, delivery, stabilisation all the way through to an established account.

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We relish a challenge, so if you have an issue, an idea or roadmap to fulfil, you’ll get a timely and cost-effective solution – delivered in partnership.