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Business process automation

Business process automation

Delivering excellence through process automation, and helping our clients transform their business, is at the heart of what we do.

We’re here to enable our clients to deliver meaningful business transformation. That means you can benefit from increased productivity and security, as well as the reduction of human error and high costs associated with manual processes. We identify those opportunities where technology can be implemented to deliver efficiency and benefit the customer communication mix. And when we do employ technology, we make sure it’s optimised and scalable.

This means that we can improve the accuracy and efficiency of labour-intensive operations within businesses, as well as support integration with our automated digital transformation solutions.

Application Processing
Application Processing

Accounts payable & invoice processing

Is your organisation still manually processing invoices? This can be a laborious, costly process, taking up hundreds of hours, using huge amounts of paper, not to mention the additional time spent on the phone. If you’re producing lots of invoices, automation could save you money. It will also improve the accuracy and efficiency of your accounts payable function.

Our intelligent communication platform receives, digitises and captures invoices and payment claims through all channels. Processing time is reduced through the application of expert resource and the delivery of efficient integrated workflows.

The platform extracts data from incoming invoices and claims. It validates information, such as supplier or employee details, by instantly cross referencing to relevant data sources. And it archives or routes digital content and data as required. Having experience with most leading finance systems means we can rapidly integrate it with your systems.

Vital financial information can be extracted, analysed and delivered in meaningful reports. These can be tailored to the needs of different stakeholders within your organisation – improving visibility over your cashflow.

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Payments
Payments

Payments

By working with Capita Intelligent Communications to automate your accounts receivable processes, you could benefit from improved financial performance through greater visibility and control. The solution accelerates cash collection, reduces days sales outstanding (DSO) as well as other costly process errors that occur at month end.

Inefficient, time consuming tasks and procedures are transformed into intelligent digitised and automated processes. And they become helpful, by providing vital information and reducing operating costs.

We understand that organisations have differing financial management demands. The best approach is flexible, one designed to master the complexities involved in accounts receivable processing. Ultimately, to put you in control.

Customer onboarding is supported through automated application processing and integrated credit checking. Payments and remittances received through post, email and online are, validated and processed swiftly.

You can choose from a variety of reporting and analytics options. This will help you use the data to provide management information, customer insights and real-time collection updates.

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Know your customer
Know your customer

Know your customer

Organisations today are under increasing pressure to meet regulatory and compliance requirements about their customers. Failing to do this can lead to substantial fines as well as the risk of reputational damage. Furthermore, your customers are demanding ever increasing levels of service.

A big burden is ensuring the verification of all new and existing customers are in place. This can be a time-consuming and costly manual process, and if done poorly it can lead to customer dissatisfaction from day one.

Our ‘know your customer’ solution enables you to reverify and validate the identity of your customers in an automated and efficient manner.

Multiple proofs of identity, submitted in paper form, can be digitised and cross referenced to existing records in customer management systems. They can also be integrated with additional data sources held at relevant third party agencies.

We also provide a mobile app – making the process convenient and easy for your customers. It enables them to scan and submit proofs of identity, along with any other relevant information.

Our solution automatically categorises and stores these proofs for future reference. Data on driving licenses and passports can enhance customer profile information.

All of this means you have all the data stored in the way you want, where you want it. And your customers have a positive onboarding experience.

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Application Processing
Application Processing

Application processing

How your organisation processes an application is critical to someone’s impression of your business. You want the process to be quick, professional and as easy as possible for your customer. Wouldn’t it be great to transform an inefficient paper-based process into a smart, efficient and clear digital joining experience?

Our solution is designed to do just that. It improves operational efficiency by automating data capture. At the same time, it delivers excellent customer service by reducing processing time. Meanwhile, it provides customers with timely updates via their preferred communication channel.

Applications can be received through a variety of inbound communications channels including post, email, web and online. Physical applications are digitised using the latest Optical Character Recognition (OCR) technology. The captured data is verified and standardised to assist with any future use and access. All the while applicants are informed throughout their process.

It’s important to pick up on missing information, and communicate them to applicants – which our solution will do. It’ll save cost, time and frustration in the long run. It’ll also improve onboarding rates, as well as a customer’s perception of your brand.

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robotic process
robotic process

Robotic process automation

Robotic process automation (RPA) is the application of software to automate tasks and processes usually performed by humans. It replicates the actions of a mouse and keyboard – and can automate end-to-end process either partially or completely.

RPA can be used to automate ‘swivel chair’ process steps to reduce administration time. These are manual process steps, such as performing a search, checking data on a third-party system or updating a database.

By using RPA you’ll benefit from cost savings because you’re removing manual processing hours. Processes happen more quickly and data is more secure.

Talk to us today about how you could use RPA to improve your processes – such as query handling, data management and accounts receivable activities.

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Professional services

Making the move to a digital organisation isn’t always simple, so you’ll need the right people to guide you along the way. Our teams support you from concept development, delivery, stabilisation all the way through to an established account.

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We relish a challenge, so if you have an issue, an idea or roadmap to fulfil, you’ll get a timely and cost-effective solution – delivered in partnership.

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