Your privacy is important to us and we are committed to protecting it.
The primary purpose of the Capita Intelligent Communications website, capitaintelligentcommunications.co.uk, is as a resource to help visitors learn more about our organisation. We take care to protect the privacy of customers and users of the site and, if we do ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement.
You are entitled to know whether we hold personal data about you and, if we do, to have access to that personal data and request that it be corrected if it is inaccurate. You can also choose to manage the marketing communications you receive by using opt-out mechanisms in emails we send to you. In such cases, we will retain the minimum personal data necessary to record that you opted out, in order to avoid contacting you again.
If you have submitted personal information through this website and wish us to cease using it for the purposes submitted, please contact
This policy sets out how we collect and process information about visitors to capitaintelligentcommunications.co.uk.
How do we collect information from you?
We collect information at capitaintelligentcommunications.co.uk in two ways:
- information which is collected and stored during normal use of the site, such as your IP address and the pages you visited
- when you opt to submit personal information, in order for us to send you further information or email alerts; when you request to view certain content, such as white papers, or research; when you apply for a job; or when you register for an event, conference or webinar.
What information do we collect?
The information we might collect and process includes:
- Information about your computer, such as your IP address, operating system and browser type.
- Details of your visits to our website, the pages you view and resources you access or download. Please see our section on Google Analytics below and our separate Cookies section for more information.
- Information that you choose to provide by filling in a form on our website, including subscribing to newsletters and alerts, registering for a conference, or requesting content, such as a white paper.
- If you contact us with an enquiry, or for information, we may keep a record of that correspondence
- We may ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
When this information relates to or identifies you, it is treated as ‘personal data’.
Information we receive from third parties
We may collect information about you from third parties that we work with for the purposes of delivering to you the services that you request from us. For example, we may engage third parties for online event registration systems; these entities will collect information directly from you on our behalf.
How is the information used and why is it being collected?
The information which we collect during normal use of the site is used for system administration, to filter traffic, to look up user domains and to report on and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored. Please see our Cookies section for more information.
We use personal data to provide you with information you request, to process online job applications, and for other purposes which we would describe to you at the point where it is collected, or which will be subsequent to your request. For example:
- To fulfil your requests for more information, white papers, articles, alerts, newsletters or other content. Pages that collect this type of information may provide further information as to why your data is needed and how it will be used.
- For surveys or research questionnaires.
- To contact you for marketing purposes where you have agreed to this.
Our careers pages
You can look at our recruitment pages and search for jobs without giving us any personal information about yourself.
When applying for a vacancy, the information that Capita will collect will be personal information such as name, contact details, work history, employer feedback, education, skills, training, and other onboarding compliance requirements. We may use this information to provide work-seeking services, to assess your suitability to work as well as administrative and management purposes in connection with providing work seeking services. Some of our websites and applications enable you to directly submit CVs, apply for specific roles and to join our candidate talent pool, the information from which will be used as described above.
Who will the information be shared with?
In connection with any application, request or enquiry you make, your information will be passed directly to the relevant business unit within Capita and nowhere else.
By submitting your personal information through this website, you are consenting to it being processed in the manner described above.
We will not share your personal information with any third party, outside of Capita, that intends to use it for direct marketing purposes, unless we have specifically informed you and you have given us specific permission to do this.
We may use third parties, like service providers, agents or contractors to provide support and administration assistance for the internal operations of our websites, event registration systems, applications and online advertisements.
These third parties may come into contact with your personal information in the course of providing their services to us. They must provide equivalent levels of security for your personal information as Capita and, where required, are bound by a legal agreement to keep your personal information private, secure and to process it only on the specific instructions of Capita.
Where might you transfer my information outside the UK?
Most of our systems that would store your information are based in the UK or the European Economic Area. If we need to transfer your personal data to countries outside the European Economic Area, we will ensure that such transfers are compliant with the GDPR. Appropriate measures will be put in place to keep your personal data secure.
How long do you keep hold of my information?
Capita has a Data Retention Policy which mandates how long records, including personal data, must be retained. Retention periods are determined by legislation and business requirements. In most cases we will hold your data for 3 years after last contact, unless a legal or regulatory obligation requires that we hold this data for a superseding period of time.
All information will be kept securely on our systems. All personal data will be held in accordance with the Capita Data Retention policy.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.
We have also implemented Google Analytics Demographics and Interest Reporting. This is used to gain an insight into the age, gender and interests of our users to help us make decisions on how to improve the website in the future. Users can opt out of this reporting by visiting Google Ads Settings.
You can find out more about Google’s position on privacy as regards its analytics service at https://support.google.com/analytics/answer/6004245?hl=en-GB
Visitors may choose to opt-out of Google Analytics tracking with the Google Analytics opt-out browser add-on.
Links to other websites
Our website also contains links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should always look at the privacy statement applicable to the website in question.
Capita may change this policy by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.
If you can’t find what you’re looking for here, or have a concern about our use of your personal data, please contact us.
This policy was last reviewed on the 17/02/2021.