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Utilities

Utilities

In today’s constantly evolving utilities industry you have to go above and beyond basic service provision. You are tasked with keeping customer prices affordable and reducing bad debt. You have to stay ahead of regulatory reforms and the competition, and become more customer-focused. At the same time you need to attract the investment required for energy security and meet decarbonisation targets. Then there’s the government push for greater uptake of Smart Meters.

In the digital age customers expect more from their providers. They want to receive concise, clear communications in the way they choose, when they choose. It plays a big part in on-boarding new customers and retaining existing ones. Getting it right can deliver significant cost and efficiency savings.

 

 

Benefit from our experience

Capita Intelligent Communications can help you:

  • Create a 360° view of your customers to increase engagement, add value to communications and create new opportunities
  • Enrich personalised communications throughout your customers’ journeys
  • Make information clear and accessible for your customers to understand across multiple channels from letter, email and text to online, social media and more
  • Engage early with your customers to help them reduce bad debt and improve customer satisfaction
  • Ensure high levels of regulatory and compliance requirements are met throughout the lifecycle of your customers.

 

At Capita Intelligent Communications we’re well-placed to help the utilities sector. We can help you deliver a truly integrated end-to-end consumer experience that’s easier and better for the consumer and, as a result, drive up customer satisfaction and reduce bad debt.

Utilities

Working with Capita has helped us to streamline our customer communications, saving us time and money. Customers can now engage with us more efficiently and we can provide a quicker and more professional response to them.”

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