Transport

The transport sector brings unique pressures such as population growth and continued increased demand for rail and road travel, which is set to last until 2030. As congestion throughout the UK’s transport system rises, passenger journeys, traffic management and parking services are frequently strained. The transport sector needs more effective control and operation.

How do you ensure that parking fees, congestion charges, bus lane infringement and non-payment of transport fares are issued promptly, correctly and with a clarity that passengers and motorists will understand? You’ll also want to know how to maximise income potential whilst decreasing operational costs?

Benefit from our experience

Capita Intelligent Communications can help you:

• Implement and maintain robust automated systems to drive revenue and greater efficiency
• Enrich personalised communications throughout your customers’ engagement
• Make information clear and accessible for your customers to understand across multiple channels to improve customer satisfaction
• Create time efficiencies and save costs by introducing hybrid mail solutions for customer correspondence and digital messaging
• Ensure that high levels of regulatory, compliance requirements and the new GDPR legal framework are met, with secure use of data and data integrity.