The challenges facing local and central government seem unrelenting. You’re tasked with reducing customer reliance on letters for council tax and benefit statements, invoicing and processing whilst encouraging uptake of Direct Debit payments. This is hampered by having to operate in an environment of budget constraints requiring you to cut the ‘cost to serve’. However, customers expect immediate responses and the expense of dealing with customer call volumes is increasing. Then there’s the governmental pressure to automate and digitise services. And, of course, the impact of legislation changes such as the new GDPR legal framework.
Capita Intelligent Communications can help you:
It’s a situation that we understand only too well. That’s because at Capita Intelligent Communications we’ve worked with many local government councils to meet their strategic and operational challenges. We’ve helped them deliver ongoing transformation to reduce costs whilst improving the quality, speed and efficiency of services.
"The key benefits achieved resulting from this partnership were mainly due to Capita’s attention to detail and vast experience in their field, together with excellent communications between Capita and the Local Authority."Read more...