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Local Government

Local & central government

The challenges facing local and central government seem unrelenting. You’re tasked with reducing customer reliance on letters for council tax and benefit statements, invoicing and processing whilst encouraging uptake of Direct Debit payments. This is hampered by having to operate in an environment of budget constraints requiring you to cut the ‘cost to serve’. However, customers expect immediate responses and the expense of dealing with customer call volumes is increasing. Then there’s the governmental pressure to automate and digitise services. And, of course, the impact of legislation changes such as the new GDPR legal framework.

It’s a situation that we understand only too well. That’s because at Capita Intelligent Communications we’ve worked with many local government councils to meet their strategic and operational challenges. We’ve helped them deliver ongoing transformation to reduce costs whilst improving the quality, speed and efficiency of services.

Benefit from our experience

Capita Intelligent Communications can help you:

  • Create a 360° view of your customers to increase engagement, add value to communications and create new opportunities
  • Make communications clearer to reduce call volume, costs and deliver a better customer experience
  • Drive customers to use Direct Debit payments and receive email statements for cost savings and greater productivity
  • Automate and digitise services to improve efficiency and lower costs
  • Utilise your existing technology and implement process innovation to drive data processing, management and data cleaning
  • Meet the requirements of GDPR.
Find out more

"The key benefits achieved resulting from this partnership were mainly due to Capita’s attention to detail and vast experience in their field, together with excellent communications between Capita and the Local Authority."