Financial services

There’s no doubt you’ve seen considerable changes in this most highly regulated of industries over recent years. Now you’re under pressure to move towards digital channels and improve the clarity of your customer communications. So how do you successfully combine your needs for proof of compliance and auditability, with communicating information to consumers in a way that’s more engaging, clearer and relevant as the Financial Conduct Authority (FCA) directive demands?

Benefit from our experience

Capita Intelligent Communications can help you:

• Create a 360° view of your customers to increase engagement, add value to communications and create new opportunities
• Enrich personalised communications throughout your customers’ journeys
• Make information clear and accessible for your customers to understand across multiple channels from letter, email and text to online, social media and more
• Ensure high levels of regulatory and compliance requirements are met throughout the lifecycle of your customer
• Provide better customer engagement. This is ideal for remediation services requiring solutions for PPI claim management and insurance customer onboarding, claims handling, mortgages, policy renewals, quotes and more.