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We work across many sectors, including local and central government, utilities, healthcare, financial services and transport. We’re focused on gaining a real understanding of the clients we serve. Every sector has its own challenges and opportunities. These include meeting regulatory requirements and reducing your cost to serve, whilst improving customer experience and staying ahead of your competitors.
Every organisation is different. So we work hard to understand your business, engaging with you right from initial meetings through every stage. We have on-going and regular reviews with our customers to ensure we’re up to date with any changes in their business and sector, so we can provide the most relevant solution.
We provide independent and impartial solutions that are based on you and your customers’ needs. It’s how we help you make smarter connections and engage faster and more accurately. Our processes and insights also provide invaluable understanding to drive customer loyalty, advocacy and, of course, profitability. In short, we unlock the power of your customer data and add value to all your communications.
How do you do more with less, when faced with increasing demands, and the daunting task of becoming largely paperless at the point of care by 2020? We’ve a proven track record helping healthcare organisations like yours meet these challenges and more.
View SectorThe challenges you face can seem unrelenting. You’re tasked with reducing customer reliance on letters for council tax and benefit statements, invoicing and processing, whilst encouraging uptake of Direct Debit payments. We’ve worked with many local government councils to meet their strategic and operational challenges.
View SectorYou’re under considerable pressure in the transport sector. Driven by a combination of population growth and continued increased demand for rail and road travel anticipated from now until 2030. We can help you improve efficiencies, lower costs and enhance customer interaction.
View SectorThere have been considerable changes in this most highly regulated of industries over recent years.. We’ve worked with financial organisations from hedge fund investors to life and pensions, providing end-to-end solutions that digitise and streamline processes.
View SectorIn today’s constantly evolving industry, you have to go above and beyond basic service provision. Customers want to receive concise, clear communications in the way they choose, when they choose.
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“It’s been a huge project, a big part of the success is down to Capita successfully providing a scalable solution to meet our clinicians' needs along with our close working relationship and joint drive to get it right.”
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"The key benefits achieved resulting from this partnership were mainly due to Capita’s attention to detail and vast experience in their field, together with excellent communications between Capita and the Local Authority."
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Learn how Capita partnered with a leading train operator to reduce the time and cost of printing.
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Thanks to our partnership with Capita, we’ve streamlined our processes and are now able transact more quickly and effectively with our clients.
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Working with Capita has helped us to streamline our customer communications, saving us time and money. Customers can now engage with us more efficiently and we can provide a quicker and more professional response to them.”
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