Capita re-selected by HSE to manage Gas Safe Register
Capita has been re-selected by the Health and Safety Executive (HSE) to continue to manage the Gas Safe Register. The renewed contract is worth £93 million over a five year term and will commence on 1st April 2019.
The Gas Safe Register is the official list of gas businesses who are registered to work safely and legally on boilers, cookers, fires and all other gas appliances. Capita is also responsible for checking the competence of engineers through a team of gas safety inspectors; promoting awareness of the register, and general gas safety awareness to consumers across the UK.
Capita has been delivering this service since 2009 and, in this time, approximately 40% more businesses are now registered. Gas Safe Register has developed its brand to build trust; undertaken significant gas safety awareness campaigns for the general public; handled 2.8 million calls to the helpline; and, carried out around 40,000 inspections annually to ensure gas work is safe.
HSE renewed the contract with Capita following a competitive tender process. As part of the new contract, Capita will deliver a new digital platform, providing an electronic register, enhanced contact centre, website and mobile application. It will also increase inspections of gas installations and drive broader consumer awareness about gas safety.
See how Capita Intelligent Communications have contributed to delivering the HSE’s requirements.