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Capita help medical staff stay COVID safe

A critical part of the measures to control Covid-19 are the use of new testing technologies and innovations, deployed in ways that will have the most impact in protecting people at risk, finding the virus and enabling life to get back to as normal as possible.

In 2020 the use of LAMP tests (Loop-mediated isothermal amplification) was approved for a new testing programme that was being put in place for Hospital Trusts. This would be the weekly asymptomatic testing requirement.  The LAMP tests would allow the identification of asymptomatic medical staff, ensuring frontline staff could self-isolate and reduce the risk of onward infection. 

To ensure the safety of their staff and patients a Teaching Hospitals Foundation Trust undertook the decision to have regular mass Covid-19 LAMP testing across as many of their hospital sites and departments as possible.  This offered all staff the opportunity to test weekly, effectively identifying and managing any localised outbreaks.

The Trust knew this would be a complicated project and needed an integrated service provider who could manage the entire administration of the scheme. This led them to reach out to Capita, with whom they had a contract with. 

Working with the client in a consultative style enabled us to work through a number of iterations and options, before deciding on the strongest plan to deliver the testing in the most efficient manner.

All items which made up the testing kits were sourced or collected from specific hospital locations and, as this was during the height of the pandemic, were all carefully coordinated and managed under strict social distancing measures. 

Our dedicated hand fulfilment team assembled the testing kits which included test tubes, instruction leaflets, barcodes, lab bags, absorbent pads and outer packaging. These were carefully packaged into sets of five for delivery back to the various hospitals, where the staff could have free access to test packs.

The testing kits were made ready for call off by the hospitals as and when needed. Although the project was rolled out by area, there was an initial demand for 10,000 kitted packs.

Alongside regular scheduled deliveries, we ensure that there are enough completed kits for one week’s call off, for each of the hospitals, and deliveries of the test kits can be made the next day.