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Evolving customer communications

LFS are developing a more digital way of working to support their plans for future growth and to meet their clients’ requirements. Working with Capita has enabled them to develop a multichannel solution to deliver customer communications via their channel of choice.

Using our secure printing facility in Mansfield to print and despatch key documents (some of which are regulated and must be printed within a set timeframe), we have optimised their printing through a white paper solution. All items are printed, inserted, sealed and posted on site reducing the risk of a breach in security.

Storing all artwork and data digitally, twinned with printing directly onto reels of white paper, has removed the need for expensive and bulky pre-printed stock.

LFS have access to full mail pack tracking and MI. Through our production integrity, any pack throughout the process can be tracked, allowing us to provide real time updates along with critical pack management.

This is beneficial for LFS as, for example, they may need to remove packs from the output. This could be due to a variety of reasons such as a change in investor circumstances or the information being superseded at short notice. Capita has the technology and flexibility to meet such requirements.

Utilising industry-leading technology, we also digitise the paper documents for LFS to either store in their archive or upload to their portal for investors to view securely.

The software is configured to LFS requirements in order to meet their capture, workflow and output requirements.

Offering channel of choice to customers via email or print and mail


All artwork is held as a digital asset so can be changed quickly and cost effectively
Access to print procurement providing cost savings, even on small print runs
Converting paper documents to digital files has freed up staff to spend more time on core activities and reduced storage costs
Files are made available on the LFS portal for investors to view electronically, offering flexibility and instant access

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