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Delivering end to end automated solutions through digital transformation

London Brough of Lambeth were looking to streamline partnerships with their suppliers in order to deliver improved efficiencies. They required a ‘one stop shop’ partner with the ability to securely print and mail enforcement notices, provide a physical and digital mailroom and process incoming payments for Penalty Charge Notices (PCN).

Capita Intelligent Communications was selected as the partner who could cover all of these key areas.

During this partnership Capita have successfully delivered print and mail fulfilment services for Enforcement and Parking Services, which expanded to providing an end to end solution including physical and digital mailroom services, processing of goneaway mail items and the processing of cheque payments for Penalty Charge Notices.

Lambeth required a ‘one stop shop’ supplier that was able to provide and enhance the end to end process of mailing a statutory document to an end client, as well as receive and process payments from their customers. This would help to deliver improved efficiencies within the Council.

Working closely with Lambeth Capita helped to plan better ways of producing mail for their customers. By using our secure printing facility in Mansfield we could optimise their printing through a white paper solution. By storing all artwork and data digitally and printing everything directly onto reels of white paper, removed the need for expensive and bulky pre-printed stock. All items are printed, inserted, sealed and posted on site thereby minimising the risk of a breach of security.

We also provide efficient and reliable back office processing services including an inbound mailroom, payment processing for PCNs and a goneaway service.

Customer correspondence is handled on behalf of Lambeth as part of a digital mailroom service. Physical mail items are received daily, converted into digital files and routed directly into the client’s workflow before 8am. Hard and soft copies of documents are archived, to be easily accessed for audit and customer service purposes. Retention and secure destruction is carefully managed.

Payments are processed securely and cheques are verified before being sent to corresponding banks and files are transferred to the Lambeth’s system.
Addressee data from undeliverable mail (gone-away/returned mail) is captured and transferred to Lambeth, enabling them to update their database in-line with data protection.

Higher output, lower outgoings

Streamlined automated operations improve productivity whilst driving down costs


Higher output, lower outgoings – Streamlined automated operations improve productivity whilst driving down costs

Business efficiency – Staff resource freed to focus on core business objectives and front-line roles

Banking – Increased revenue through quicker payment processes

Improved tracking – Enhanced MI reporting on the correspondence coming into the business and going out to customers provides a high level of confidence for audit purposes

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