Show results for
  • Capita
  • Services
  • Sectors
  • News
  • Case Studies

Delivering customer communications via channel of choice

With the success of the business and requests for the cards, in 2014 Cashplus were experiencing increases in the volumes of credit card statements and were looking for a print provider who could support them. They needed a service provider that could manage the print and despatch of its credit card statements to ensure a consistent and personalised customer experience was delivered.

Cashplus already had an incumbent print provider in place, but they were only able to manage small to moderate volumes. As volumes were increasing, they required a print provider who could offer a cost-effective production solution for larger volumes of statements.

Capita worked closely with Cashplus to develop a solution that would enable credit card statements to be despatched at pre-defined intervals during every month. Utilising our Solution Architect and Development industry experts, we were able to design and build templates for the client’s customer correspondence and data mapping rules to aid production of the statements.

As a result, we receive data from Cashplus six times a month and securely print through our state of the art white paper solution. All components of the mail pack are produced on reels of paper removing the need for pre-printed stock – including the outer envelope.
All items are printed, inserted, sealed and mailed on site thereby minimising the risk of a breach of security.

Additionally, we produce a digital file (PDF) for every statement produced, which is returned to Cashplus securely for ingestion into their systems and can be fully accessed for audit purposes.

100% of statements are printed and despatched within agreed Service Levels

Benefits

Streamlined and efficient production workflow – Capita has set up production workflows to facilitate the most efficient print production, minimising machine sets up and document change over
Increased speed and reduced cost of change – Capita’s document composition and proofing solutions enable changes to be made quickly and effectively, which can be incorporated immediately upon sign off as there is no requirement to print stationery or envelopes
100% accuracy and reconciliation -camera integrity checks provide proof
of manufacture and quality assurance, ensuring 100% reconciliation and adherence to service levels
Reduced raw materials usage – as Capita only prints what is required, production overs of stock are not required

More case studies