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Implementing multichannel communications

In April 2013, Capita PIP was awarded a 5-year managed service contract (with a 2-year extension) by the Department for Work and Pensions (DWP) for the provision of Personal Independence Payment (PIP) Assessment Services. As part of the delivery of this service to the DWP, Capita PIP was established to provide the assessment service as part of the long-term contract.

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Capturing valuable pieces of evidence

Brakes is a leading food service and equipment supplier in the UK.  The organisation makes half million product deliveries a month from 36 distribution centres. For Brakes, the efficient management of these transactions is business-critical.Each consignment generates a POD (proof of delivery) document. That POD then becomes a crucial part of the necessary processes within both the regional depots and central credit control, as well as a valuable piece of evidence should payment be disputed.

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Putting the customer first in communications

Over the last few years, our customer – a FTSE 100 utilities company -  has been through an organisation-wide programme of change to cut costs and streamline operations, at the same time as responding to regulator pressures to improve performance and meet their pledge to their three million plus customers to cut bills in real terms.

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Seamless delivery and despatch of payroll printing

A leading train operator in the UK were looking for a best-in-class service provider who could undertake the provision of payslip printing to incorporate weekly and monthly statements as well as P60’s.

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Changing the way you work

In 2007 Birmingham City Council formed a partnership with Capita Intelligent Communications. Birmingham City Council is the largest in the UK providing various services from back office functionality, IT, data management and all print output for various council departments including revenues and benefits, housing and payroll.

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Digitising health records whilst ensuring interoperability

Health records management is a resource intensive service for NHS and private healthcare organisations. It can add clinical risk if notes are unavailable for patient attendances and can be costly in terms of finance, productivity and reputation.

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Fund application and payments processing for the financial services sector

Capita Intelligent Communications helped a global investments company to free up their valuable real estate and streamline their hedge fund applications, correspondence & payments.

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