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Achieving cost savings and improving customer communications

Capita were awarded, by the Health and Safety Executive (HSE),  a 10 year contract to operate a new gas installer registration scheme in Great Britain. The Gas Safe Register is the official list of gas engineers who are registered to work safely and legally on gas appliances in the UK. By law all gas engineers must be on the Gas Safe Register. The main focus of the Register is on improving and maintaining GB gas safety to the highest standards. Capita Intelligent Communications delivered the printing, fulfilment and mailing of the Gas Safe engineers’ ID badges, certificates and associated documentations, for new members and renewals as part of the wider Gas Safe contract.

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Implementing multichannel communications

In April 2013, Capita PIP was awarded a 5-year managed service contract (with a 2-year extension) by the Department for Work and Pensions (DWP) for the provision of Personal Independence Payment (PIP) Assessment Services. As part of the delivery of this service to the DWP, Capita PIP was established to provide the assessment service as part of the long-term contract. Working with Capita Intelligent Communications we have helped to reduce costs, provide instant access to business critical files and through a digital mailroom, typically inbound post can be delivered 90 minutes earlier by Capita to the correct recipient or workflow.

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Capturing valuable pieces of evidence

Brakes a leading food service and equipment supplier in the UK were looking to streamline their operations to improve productivity and drive down costs. Working with Capita Intelligent Communications provided them with the following key outcomes - fully managed service delivered to agreed service levels; users have instant, secure access 24/7 to business-critical information; full search functionality; reporting function highlights misplaced or lost documents; invoice payments take less time as PODs are attached

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Putting the customer first in communications

Our customer – a FTSE 100 utilities company – has been through an organisation-wide programme of change to cut costs and streamline operations, at the same time as responding to regulator pressures to improve performance and meet their pledge to their three million plus customers to cut bills in real terms. Capita Intelligent Communications helped them achieve the following key outcomes - mailroom/print room space was freed up reducing the need to replace or manage upkeep of aging kit with expensive maintenance contracts; typically inbound post can now be delivered 90 minutes earlier by Capita to the correct recipient or workflow;  900,000+ items are mailed annually for this client; over £150,000 in support staff resource was freed to focus on core business objectives and front-line roles.

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Seamless delivery and despatch of payroll printing

A leading train operator in the UK were looking for a best-in-class service provider who could undertake the provision of payslip printing to incorporate weekly and monthly statements as well as P60s. Partnering with Capita Intelligent Communications delivered a range of benefits including a 20% reduction in the time and cost to produce weekly payslips and statements and by providing a seamless print and despatch service allows their payroll team to focus on the core function.

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Changing the way you work

In 2007 Birmingham City Council, the largest city council in the UK, formed a partnership with Capita Intelligent Communications. Providing various services from back office functionality, IT, data management and all print output for various council departments including revenues and benefits, housing and payroll, Birmingham City Council needed to look at ways of improving business efficiencies. We have helped deliver a number of benefits including improved customer call handling; redesigned correspondence making it easier for customers to understand and increased staff productivity.

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Digitising health records whilst ensuring interoperability

Health records management is a resource intensive service for NHS and private healthcare organisations. It can add clinical risk if notes are unavailable for patient attendances and can be costly in terms of finance, productivity and reputation. Capita Intelligent Communications works with NHS organisations to optimise their health records management by making patient records instantly accessible; fully searchable medical information is available 24/7 and increasing patient safety.  

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Fund application and payments processing for the financial services sector

Capita Intelligent Communications has been working with a global investments company to free up their valuable real estate and streamline their hedge fund applications, correspondence and payments. This partnership has resulted in providing an efficient and reliable back office processing service for their hedge fund clients including: an inbound mailroom, digitisation and fund application and payment processing service; aligned with the organisation’s high-end transfer agency platform RUFUS.

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