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The sheer volume of data and information that passes in and out of your organisation creates a daily challenge. Your customers expect to engage with you across multiple channels such as phone, letter, email and text to video, online, social media and more. Too often these channels are managed in isolation, without a seamless approach that provides a single, joined-up experience. That can impact not just on your brand and customer loyalty, but also your reputation and competitive success.
It follows that smarter customer communication is key. This is where we can help.
Multichannel Communications
Create connected experiences that drive success right across your organisation, with your customers and suppliers, by linking and aligning your incoming and outgoing communications across multiple channels.
Design
Document composition
Fulfilment
Print procurement
Hybrid mail
Data Capture & Digitisation
Integrate your systems into our wider document management and scanning platform. Our extensive data capture services extract and present critical data from incoming correspondence and structured forms.
Scanning
Data capture
Specialist service
Business process automation
Automate your internal business processes and introduce solutions that seamlessly bridge your existing IT infrastructures. This can help you reduce costs, resources and investment, and increase your productivity.
Accounts payable & invoice processing
Payments
Know your customer
Application processing
Robotic process automation
Digital Mailroom
The way you process your incoming mail is crucial to the efficiency of your business. By outsourcing it to us, we’ll use our suite of flexible, scalable mailroom services to help you improve productivity and reduce costs across your organisation.
Customer correspondence handling
Payments processing
Goneaway / returns
Cherished documents
Digital Document Management
Our digital document management solution offers a GDPR-compliant high-performance service to store, transform, search and present digital content from any source.
Retention & retrieval
Transformation
Workflow
Records management
We provide scalable document storage in highly secure warehouses. They’re designed to accommodate efficient and timely access to both physical and digital records.
Storage & retrieval
Indexing
Proactive document & capacity management
Destruction
Create connected experiences that drive success right across your organisation, with your customers and suppliers, by linking and aligning your incoming and outgoing communications across multiple channels.
Design
Document composition
Fulfilment
Print procurement
Hybrid mail
Integrate your systems into our wider document management and scanning platform. Our extensive data capture services extract and present critical data from incoming correspondence and structured forms.
Scanning
Data capture
Specialist service
Automate your internal business processes and introduce solutions that seamlessly bridge your existing IT infrastructures. This can help you reduce costs, resources and investment, and increase your productivity.
Accounts payable & invoice processing
Payments
Know your customer
Application processing
Robotic process automation
The way you process your incoming mail is crucial to the efficiency of your business. By outsourcing it to us, we’ll use our suite of flexible, scalable mailroom services to help you improve productivity and reduce costs across your organisation.
Customer correspondence handling
Payments processing
Goneaway / returns
Cherished documents
Our digital document management solution offers a GDPR-compliant high-performance service to store, transform, search and present digital content from any source.
Retention & retrieval
Transformation
Workflow
We provide scalable document storage in highly secure warehouses. They’re designed to accommodate efficient and timely access to both physical and digital records.
Storage & retrieval
Indexing
Proactive document & capacity management
Destruction
Capita Intelligent Communications is a leading provider of information management solutions within the UK. We work with prestigious clients from both the public and private sectors. Our innovative solutions help businesses create connected experiences that drive success right across organisations, customers and suppliers.
“It’s been a huge project, a big part of the success is down to Capita successfully providing a scalable solution to meet our clinicians' needs along with our close working relationship and joint drive to get it right.”
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"The key benefits achieved resulting from this partnership were mainly due to Capita’s attention to detail and vast experience in their field, together with excellent communications between Capita and the Local Authority."
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Learn how Capita partnered with a leading train operator to reduce the time and cost of printing.
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Thanks to our partnership with Capita, we’ve streamlined our processes and are now able transact more quickly and effectively with our clients.
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Working with Capita has helped us to streamline our customer communications, saving us time and money. Customers can now engage with us more efficiently and we can provide a quicker and more professional response to them.”
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“Companies that want to win at digital adoption are recognising that they must reimagine and digitise entire ‘customer journeys’. These are the beginning-to-end processes that customers experience in getting the product or service they need, across whichever channels they choose.”