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Powering your customer engagement

Right message. Right people. Right time.

Wishing you a Merry Christmas

The sheer volume of data and information that passes in and out of your organisation creates a daily challenge. Your customers expect to engage with you across multiple channels such as phone, letter, email and text to video, online, social media and more. Too often these channels are managed in isolation, without a seamless approach that provides a single, joined-up experience. That can impact not just on your brand and customer loyalty, but also your reputation and competitive success.

It follows that smarter customer communication is key. This is where we can help.

Multichannel communications

Multichannel communications

Multichannel communications

Create connected experiences that drive success right across your organisation, with your customers and suppliers, by linking and aligning your incoming and outgoing communications across multiple channels.

Design

Design

Document Composition

Document composition

Fulfilment

Fulfilment

Print Procurement

Print procurement

Hybrid Mail

Hybrid mail

Data Capture

Data capture & digitisation

Data capture & digitisation

Integrate your systems into our wider document management and scanning platform. Our extensive data capture services extract and present critical data from incoming correspondence and structured forms.

Scanning

Scanning

Data Capture 2

Data capture

Specialist Services

Specialist service

Business process automation

Business process automation

Business process automation

Automate your internal business processes and introduce solutions that seamlessly bridge your existing IT infrastructures. This can help you reduce costs, resources and investment, and increase your productivity.

Application Processing

Accounts payable & invoice processing

Payments

Payments

Know your customer

Know your customer

Application Processing

Application processing

robotic process

Robotic process automation

Digital Mailroom

Digital mailroom

Digital mailroom

The way you process your incoming mail is crucial to the efficiency of your business. By outsourcing it to us, we’ll use our suite of flexible, scalable mailroom services to help you improve productivity and reduce costs across your organisation.

Customer correspondence handling

Customer correspondence handling

Payments processing

Payments processing

Goneaway / returns

Cherished documents

Cherished documents

Digital Document

Digital document management

Digital document management

Our digital document management solution offers a GDPR-compliant high-performance service to store, transform, search and present digital content from any source.

Retention and retrieval

Retention & retrieval

Transformation

Transformation

Workflow

Workflow

Records management

Records management

Records management

We provide scalable document storage in highly secure warehouses. They’re designed to accommodate efficient and timely access to both physical and digital records.

Storage & retrieval

Storage & retrieval

Indexing

Indexing

Proactive document & capacity management

Proactive document & capacity management

Destruction

Destruction

Multichannel communications

Create connected experiences that drive success right across your organisation, with your customers and suppliers, by linking and aligning your incoming and outgoing communications across multiple channels.

Design

Design

Document Composition

Document composition

Fulfilment

Fulfilment

Print Procurement

Print procurement

Hybrid Mail

Hybrid mail

Read more

Data capture & digitisation

Integrate your systems into our wider document management and scanning platform. Our extensive data capture services extract and present critical data from incoming correspondence and structured forms.

Scanning

Scanning

Data Capture 2

Data capture

Specialist Services

Specialist service

Read more

Business process automation

Automate your internal business processes and introduce solutions that seamlessly bridge your existing IT infrastructures. This can help you reduce costs, resources and investment, and increase your productivity.

Application Processing

Accounts payable & invoice processing

Payments

Payments

Know your customer

Know your customer

Application Processing

Application processing

robotic process

Robotic process automation

Read more

Digital mailroom

The way you process your incoming mail is crucial to the efficiency of your business. By outsourcing it to us, we’ll use our suite of flexible, scalable mailroom services to help you improve productivity and reduce costs across your organisation.

Customer correspondence handling

Customer correspondence handling

Payments processing

Payments processing

Goneaway / returns

Cherished documents

Cherished documents

Read more

Digital document management

Our digital document management solution offers a GDPR-compliant high-performance service to store, transform, search and present digital content from any source.

Retention and retrieval

Retention & retrieval

Transformation

Transformation

Workflow

Workflow

Read more

Records management

We provide scalable document storage in highly secure warehouses. They’re designed to accommodate efficient and timely access to both physical and digital records.

Storage & retrieval

Storage & retrieval

Indexing

Indexing

Proactive document & capacity management

Proactive document & capacity management

Destruction

Destruction

Read more

Delivering seamless end-to-end solutions for our customers

Capita Intelligent Communications is a leading provider of information management solutions within the UK. We work with prestigious clients from both the public and private sectors. Our innovative solutions help businesses create connected experiences that drive success right across organisations, customers and suppliers.

Healthcare

Healthcare

Local Government

Local & central government

Transport

Transport

Financial Legal

Financial services

Utilities

Utilities

cant-find

Can't find your sector

“It’s been a huge project, a big part of the success is down to Capita successfully providing a scalable solution to meet our clinicians' needs along with our close working relationship and joint drive to get it right.”

Janet Richards, General Manager, Patient Access

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"The key benefits achieved resulting from this partnership were mainly due to Capita’s attention to detail and vast experience in their field, together with excellent communications between Capita and the Local Authority."

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Learn how Capita partnered with a leading train operator to reduce the time and cost of printing.

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Thanks to our partnership with Capita, we’ve streamlined our processes and are now able transact more quickly and effectively with our clients.

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Working with Capita has helped us to streamline our customer communications, saving us time and money. Customers can now engage with us more efficiently and we can provide a quicker and more professional response to them.”

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Can't find your sector

Can't find your sector?

We're experienced in working across all sectors. We understand the importance of ensuring you're meeting regulatory requirements and reducing your cost to serve, whilst improving customer experiences and staying ahead of your competitors. If you'd like to unlock the power of your customer data and add value to all your communications, contact us today.

McKinsey 2016, Speed and scale Unlocking digital value in customer journeys

“Companies that want to win at digital adoption are recognising that they must reimagine and digitise entire ‘customer journeys’. These are the beginning-to-end processes that customers experience in getting the product or service they need, across whichever channels they choose.”

Get in touch. we're here to help.