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Supporting your digital journey

Choice is key to engaging with your customers in the competitive business landscape.

As the world rapidly moves to ‘digital by default’, businesses must meet the needs of customers who require paper-based communications, whilst also providing modern digital alternatives. We can handle all of these forms of communications for you, ensuring an integrated and consistent approach to messaging your customers and providing them with a channel of choice.

Not all businesses can adopt a purely digital approach to customer engagement. That’s why our suite of digital communication tools has been developed to support your journey to a world of omni-channel communications. This enables your business to make the journey to a digital world on your terms – and those of your customers.

We ensure that your information is stored securely and is compliant with data protection legislation such as GDPR. You’ll be provided with catalogued data in a format that helps you make sense of the information in your business. Building on this, we’ll help you reduce the amount of paper handling as part of the transition to digital communications, looking at both outbound and inbound documents. Another bonus is that you’ll reduce processing time, minimise human errors and reduce costs.

Capita has invested in a modern print facility in Mansfield. We also have a major storage and scanning facility in Darlington. This enables us to support any critical or legal obligations to deliver and manage your printed documents.

We receive, manage, create, deliver and optimise your communications to ensure the right message gets to the right people at the right time